Working near our assets

Here at United Utilities we’re committed to operating the water and wastewater network of pipes in a safe and reliable way with the minimum of inconvenience to our customers.

If you are planning works anywhere in the North West, please read our access statement before you start work to check how it will affect our network.

Do you need a plan?

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The quickest way to place an order is by using the Property Searches website.

Damage to a UU asset?


If you suspect or have damaged one of our assets, please contact us urgently on 0345 6723 723 (24 hours a day).

Help and advice


Download our access statement for information on working near our assets.

Contact us

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If you require support or information when crossing or working near to UU assets you can email us or call us on 0345 6723 723 (24 hours a day)