Unmetered business customers

If you don’t have a water meter, your bill will usually be worked out based on the charging value of your premises. It also includes a standing charge.

Here’s how your charges are worked out:

Water supply charges

This charge is for water we supply to the premises. There are two parts to the water charge:

  • A charge based on each £ of the charging value of your premises.

  • An annual standing charge to cover the costs of providing services such as reading, maintaining or replacing your meter, sending bills and dealing with enquiries.

Wastewater charges

This charge is for collecting and cleaning up your wastewater. This is also based on the charging value of the premises, and covers:

  • Taking away your wastewater (foul drainage)

  • Taking away the rainwater that falls on your premises (surface water drainage).

  • Taking away the rainwater that falls on the public highway (highway drainage).

For more detail, please see Business and non-household unmetered charges 2017/2018.


Full charges scheme

You can find all charges information for business customers in our full charges scheme.

 

Having difficulty paying your bill?

If you’re having problems paying your bill, don’t ignore it. Get in touch as soon as possible and we'll talk you through your payment options.

 

Contact us

If you’ve got any questions about your bill, you can fill in our Request a call back form and we’ll call you back within one working day, or you can call us on 0345 072 6072.

 

If you have hearing or speech difficulties and use a textphone, please dial 18001 before the number.

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