Unmetered business customers
If you don’t have a water meter, your bill will
usually be worked out based on the charging value of your premises. It also
includes a standing charge.
Here’s how your charges are worked out:
Water supply charges
This charge is for water we supply to the
premises. There are
two parts to the water charge:
- A charge based on each £ of the charging value
of your premises.
- An annual standing charge to cover the costs
of providing services such as reading, maintaining or replacing your meter,
sending bills and dealing with enquiries.
This charge is for collecting and cleaning up
your wastewater. This is also based on the charging value of the premises, and covers:
- Taking away your wastewater (foul drainage)
- Taking away the rainwater that falls on your
premises (surface water drainage).
- Taking away the rainwater that falls on the
public highway (highway drainage).
For more detail, please see Business
and non-household unmetered charges 2017/2018.
Full charges scheme
You can find all
charges information for business customers in our full charges scheme.
Having difficulty paying
If you’re having
problems paying your bill, don’t ignore it. Get in touch as soon as
possible and we'll talk you through your payment options.
If you’ve got any questions about your bill, you
can fill in our Request a call back form and we’ll call you back within one working day,
or you can call us on 0345 072 6072.
If you have hearing or speech difficulties and
use a textphone, please dial 18001 before the number.
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