How to order

Ordering con29 water and drainage reports & asset plans

The quickest way to place an order is by using the Property Searches website where you can pay with a credit or debit card.

To place your orders on the website please send an email to with the following information:

  • your company name
  • your address
  • your telephone number

A Customer Service Advisor will be delighted to provide you with your unique customer reference number and a link to our website. 

Once we have received your order we aim to provide the search results within 2-3 working days. 

If you prefer you can take advantage of our fast track service in which we will provide your results within 24 hours.

If you require your request to be posted please state this on the request via website or post.


You may write to us with your request. Please note that orders received in the post will be subject to postal delay which may add up to three working days to the overall turnaround time versus website orders. Please include a cheque made payable to United Utilities Water Limited and a plan that clearly indicates the location of your site.


United Utilities Property Searches
Ground Floor,
Grasmere House
Lingley Mere Business Park
Lingley Green Avenue
Great Sankey, Warrington

Or send by DX to:

DX 715568 Warrington 7

Account Holders

Account holders can also take advantage of the following ordering channels: PISCES Compliant XML - please email for details on how to connect to this service

If you would like to be considered to become an account customer and be invoiced for orders please contact to request an account request application form.

If you require any further information about placing an order please contact us on 0370 751 0101 or email and we will be happy to assist. 

Ordering Website

If you are a registered user of Property Searches, you can place your orders online

Network service plans

If you require any plans from us, please email or post your request to the above address. Please make sure you include a location plan showing sufficient established features, with the site clearly outlined, contact information for yourselves and/ or your company. The plans will be sent to you within two days on receipt of payment.

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