Priority Services – what’s available

We have a dedicated team on hand to help

Call centre agentWhen you register for Priority Services, you get access to a dedicated team specially trained to help with your questions. We will contact you each year to make sure we’re still supporting you in the best way.

We will also review your water bill once a year to make sure you are on the best tariff for the services you receive from us. When you register for Priority Services, you can tell us how you would like us to contact you and we will use that method for all future communications. Remember, we treat everything you tell us in the strictest confidence.

Here are some of the additional services you can get when you register for Priority Services:

Deaf, hard of hearing or speech difficulties

If you have hearing or speech difficulties and use a textphone, you can access our Text Relay service by dialling 18001 followed by the number you need. If you ever need a face-to-face meeting with us, we can also arrange for a sign-language interpreter to be at the meeting if this would be helpful.

Knock and wait service

If you tell us you have mobility needs, we understand that it may take you a little bit longer to answer the door.

When we call at your home we will wait outside for a much longer period of time after knocking to allow you enough time to answer, so you never miss a visit from us.

Register for priority services

Register for priority services

Let us know if you need a bit of extra help with your water services

Braille, large print and ‘talking’ bills

Braille, large print and ‘talking’ bills

Are you blind or partially sighted?

Struggling to pay

Struggling to pay

Advice and information if you're having trouble paying your bill

I'm worried about bogus callers

I'm worried about bogus callers

If you suspect one of our representatives at your door isn't who they say they are, call us on 0345 6 723 723 to check their identity.

Dialysis

Dialysis

Support if you need dialysis at home

I need help managing my account

I need help managing my account

Let us know if you would prefer a family member or friend to receive your bills and talk to us on your behalf.

I want to register a password

I want to register a password

Our free password scheme will help protect you from bogus callers when there’s a knock at the door.

English not your first language? 

Please call us on 0345 072 6093 for full translation services or download one of our leaflets

English not your first language image