Braille, large print and talking bills

Elderly lady reading brailleIf you have sight difficulties, we can produce your bill in Braille or large print. We can also phone you to talk you through your bill to make sure you understand what you are paying for.

Many of our leaflets are available in Braille and large print. If you’d like to request any information in either or both of those formats, let us know and we'll be glad to help.

When you register for Priority Services and tell us that you’re blind or partially sighted, we’ll contact you personally if we need to shut off your water supply to carry out repair works.

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