Billing & account queries

Moving home

To let us know you are moving home call our team on 0345 026 7661

Need help with your bill or account?

To speak to our customer service team about your bill or account call:

0345 672 2888 (no meter at property)

0345 672 2999 (meter at property)

Want to pay your bill?

To check your balance, or make a payment you can call 0800 980 6050

If you are struggling to pay your bill, we can help. Give us a call on  0800 072 6765


If you have recently lost someone and need help with their account you can call our bereavement team on 0345 072 6093


Priority Services - help when you need it the most

You may need special help when contacting us - this could be due to age, ill health, disability, mental-health problems, financial worries or language barriers. When you register for Priority Services, you get access to a dedicated team specially trained to help with your questions. Ring us on 0345 072 6093 to see how we can help you.

Water and wastewater queries 

Water and wastewater queries & emergencies (24-hour)

Including water supply problems, poor pressure, discoloured water, drains and sewers

Telephone: 0345 672 3723

Report a leak

If you've spotted a leak in the road or footpath please let us know - use our Report a leak form or call us on 0800 330033

Pollution hotline 

Spotted a pollution issue on United Utilities land, reservoir or rivers? - please ring the pollution hotline: 0800 015 1230

Priority Services

If you need priority care with your water supply due to age, ill health, disability, mental-health problems, financial worries or language barriers - please get in touch on 0345 072 6093


We hope you never have to complain. But we know that we don’t always get everything right.

If you feel we’ve fallen short and haven’t been able to help sort your issue, please phone our complaints team on the numbers below and we’ll try to help you straight right away.

Calling will be the quickest way for us to sort your problems and we’ll try to do so there and then on the phone. If we can’t, we’ll come back to you as soon as we can.

To talk to us about your bill please call: 0345 075 0711
To talk to us about your water or wastewater services please call: 0345 075 0713

Our team is here to help between 8am-8pm Monday to Friday and 8am-4pm on Saturday
If you have hearing or speech difficulties and use a textphone, please dial 18001 before the number.

Online webchat

Manage your account online

Manage your account online

Tell us you are moving, go paperless, set up a Direct Debit, send us a meter reading and more...

Manage your account online

Email us

Email us

You can use our online form for general and non-urgent queries.

Email us

wow awards logo
Have you received excellent customer service? Do you want to say thank you? Do you have any suggestions to help us improve? We can’t respond to all suggestions but we’ll try to use the ideas you give to help us improve where we can.

Nominate Someone or Make a Suggestion