Where your money goes

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It's our job to bring great water to 3.2million homes – not to mention 200,000 businesses - and to take it all away again so they can simply get on with their day.

Behind the scenes (and often underground) we manage a network of reservoirs, treatment works, pumping stations, water pipes and sewers to make sure water is always on tap and you can flush and forget. We explain more about this in our water cycle shown above.

Some of the money you pay us is spent improving that infrastructure. We need to make sure we can deliver the service you expect now, and in the future as we see changes in the population, climate and technology. You can read more about this in our investment in your area section.

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