Priority Services

Help when you need it most

Lady with red flowersWe can all benefit from a bit of extra support at some stage in our lives. This could be due to age, ill health, disability, mental-health problems, financial worries or language barriers.

Our Priority Services are free and registering allows us to help our customers who would benefit the most from additional support and respond quickly to their particular needs.

If you would like to register for Priority Services, please:

  • fill in our secure online form; or
  • call us on 0345 072 6093; or
  • webchat with us – click on the webchat box below

If you do not feel you need these services, please consider whether a family member, friend or neighbour may benefit from Priority Services, please share this information with them.

Our Priority Services are available to our customers who live in the North West area. You do not have to be the named bill payer to benefit from Priority Services.

Register for priority services

Register for priority services

Let us know if you need a bit of extra help with your water services

Meet the team

When you sign up to Priority Services, you’ll have access to a specially trained team who are ready and waiting to help. Here they are talking about the service.

Play video

I want to register a password

I want to register a password

Our free password scheme will help protect you from bogus callers when there’s a knock at the door.

Your questions answered

If you have a question check our frequently asked questions to see if we can help.

English not your first language? 

Please call us on 0345 072 6093 for full translation services or download one of our leaflets

English not your first language image 

Priority Services - what's available?

Our free services for customers who need extra help arising from age, illness or infirmity can be tailored to your needs.

About Priority Services

This film explains more about Priority Services, how to register, and what we can do to help.

Play video

Chat with us now about Priority Services

I need help managing my account

I need help managing my account

Let us know if you would prefer a family member or friend to receive your bills and talk to us on your behalf.