Dialysis patients

We provide extra help if you need dialysis at home. We’ll contact you as soon as possible if we need to turn off your water supply in an emergency such as a burst water main, and try to time any planned shut-offs, so they don’t happen on the day of your dialysis.

Your hospital should have already registered your details with us if you have dialysis at home, but you can also tell us this when you register for Priority Services.

We understand that you need to be able to dialyse at home on specific days and times. Once we know those dates and times, we’ll try to avoid shutting off your water supply on your dialysis day if we need to carry out work on the water network. If we absolutely must shut the water off on your dialysis day, we’ll contact you well in advance to let you know.

Sometimes, unexpected emergencies such as water main bursts happen out of the blue that may affect your water supply. We’ll let you know as soon as possible and provide any extra help and support we can.  If there is a burst water main which means we need to turn your water supply off, our dedicated team will contact you, in your preferred way, as soon as we can.

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